Refund Policy

Last updated: April 27, 2026

At Clash Strategic, we want our refund policy to be clear and easy to understand. If you feel that something does not match what was offered, write to us and we will review your case with judgment and good faith.

1. When we can evaluate a refund

Each request is reviewed on a case-by-case basis. We can normally consider a refund when:

• The product or service does not substantially match its description.
• There is a relevant technical problem that prevents its normal use and we cannot resolve it within a reasonable period.
• There was an incorrect charge or an obvious error in the transaction.

2. When it normally does not apply

Due to the nature of digital products and services, a refund normally does not correspond when:

• The main access or use of the product or service has already been performed.
• The request is based only on a change of mind or personal preference.
• We detected an abusive use of this policy.

3. How to request a refund

To request a refund, please contact our support team at support@clashstrategic.com as soon as you detect the problem. Whenever possible, the request must be made from the same email address or account associated with the purchase.

In your request, please include:

• Your username or the email address associated with the account.
• The product or service related to the request.
• The approximate date of the purchase or contracting.
• A brief and clear explanation of the problem.
• The purchase or transaction reference, where applicable.

To protect our users and prevent fraud, we may request additional information when necessary to verify the request. We reserve the right to reject incomplete, inconsistent requests or those that show signs of abuse.

4. How we respond

When we receive your request, we will review it and respond to you within a reasonable period. If we approve the refund, we will do our best to process it through the same payment method originally used or by an equivalent method, as appropriate.

5. Changes to this policy

We may update this policy when necessary to reflect changes in our products, services, or way of operating. The current version will always be the one published on this page.

6. Contact

If you have any questions about our Refund Policy, please contact us at support@clashstrategic.com